Business & Professional Etiquette

In today's competitive and uncertain times, people must learn to quickly adapt, integrate and succeed in diverse work environments. And that means business etiquette is more important than ever! A lot more than just "please” and “thank you”, etiquette is about presenting yourself with the kind of finesse that shows you can be taken seriously, are a good brand ambassador for your organisation and can responsibly accomplish your objectives. If you want to succeed in every situation, this is the course for you!

The Programme Content:

• The environment; Positive relations with co-workers and managers; handling Ethical dilemmas and conflicts of interest, dealing with office bullies, harassment and flirting; common courtesies: thanks, awards and appropriate gifts.
  
  Understanding Different Communication Styles. Participants will learn to identify their own behavioural styles, the styles of their co-workers and clients, and how to adjust for better communication.
  
  Communication Etiquette: Saying and Doing the "Right" Things. Creating a dynamic self-introduction, introducing others, improving listening skills, telephone, cell phone and Blackberry etiquette, meeting etiquette, writing guidelines for effective communication, Internet and E-mail etiquette, using correct grammar and language. In this unit participants will have an opportunity to fine tune their business communication skills.
  
  Dress for Success: Looking Your Best. Dress codes, wearing proper business attire, the use of colour, multi-cultural dressing and sensitivity. In this session, participants will play fashion critic, identifying appropriate and inappropriate work attire from a series of photographs. Participants will also understand the difference between simply meeting a dress code versus looking their best.
  
  Personal Marketing; Define your brand and promote your value; take on assignments and be an advocate for solutions; Internal versus external representation.
  
  Gracious Host, Gracious Guest: The Art and Science of Entertaining. Dos and don’ts for work social events. This section also covers all aspects of dining etiquette - from the seven course meal to the fast food restaurant. It explains the duties of a host and those of a guest. More important, it provides the answers to some of the trickiest business entertaining situations. It will include a practice dining/ luncheon session.
  
  Etiquette on the Move: Business Travel, Parties, Tradeshows, and More. When to tip, when to hand out business cards, and other questions that often plague unsavvy business people. This component explores common and not-so-common business situations and what to do for maximum effectiveness in each.

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